[rt-devel] Proposed change to RT::Action::CreateTickets::Commit

[Jesse Vincent]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1


On Mar 17, 2004, at 4:43 PM, Todd Chapman wrote:

> We are looking into creating approvals using scrips.
> The problem is that we notify Administrators that
> there is work to be done when a ticket reaches status 'new'.
>
> To us, status 'open' means the ticket is being worked on.
>
>
> So we have an OnResolve that that changes the work ticket
> (a DependedOnBy) from stalled to new.
>
> The problem with doing this with templates is that
> RT::Action::CreateTickets::Commit sets the status
> to 'new' and then changes it to the requested status
> after the ticket is created. This is done to avoid
> violating dependencies. Thus the admin would
> be notified that there is work to do but it can't
> be done yet becuase it hasn't been approved.
>
> Two possible fixes:
>
> 1. When ticket is created don't record the transaction.
>    Probably not a good idea.

Definitely not a good idea.


> 2. Better idea is to allow setting of status when
>    ticket is created if the status is some list
>    of values, stalled being the one I would like.
>
>
> Jesse, would you accept a patch for this behavior?

I'd look at a refactoring that enables this but doesn't change the 
current behaviour by default

Best,
Jesse


> -Todd
>
> _______________________________________________
> rt-devel mailing list
> rt-devel at lists.bestpractical.com
> http://lists.bestpractical.com/mailman/listinfo/rt-devel
>
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.4 (Darwin)

iD8DBQFAWlzYQaM/s3DrrJARAg/ZAKCqCu4PPpgeFYEpXj8VMT0vI1BVPQCdH82s
WkJs3d7P7KP6lfSnZbU+lH0=
=q9ur
-----END PGP SIGNATURE-----