[rt-devel] RT Feature Discussion: How do you feel about group e-mail addresses?

[Todd Chapman]

We have group mailboxes that are monitored by the current
on-call person. When we add groups as watchers in RT,
all members of the group get e-mail notifications. We
would like for only the group e-mail to be notified.

I have hacked this in to out local RT3, but would like
to see it officially supported.


How does everyone feel about an e-mail field for UserDefined
groups, along with a RT_Config option to only notify the
group e-mail address when it is defined, otherwise
notify the members individually. Or we could see the
option on a per-group basis.

Comments?

-Todd