[Rt-devel] Search doesn´t work

[Tina Schade]

Thanks, for your fast answer,

> Hello.
> 1) restart Apache after patch.
I started the apache after I put on the patch. That is 2 weeks ago. There it 
works fine, but now it dosn´t. 

> 2) clean mason obj cache in /path/to/rt/var/mason_data/obj
What does this .../obj make? Into ../obj is another folder standard, which 
contains the hole html-folder. Should I remove them?

> 3) Do you use international chars in search?
Sometimes. But it also dosn´t work when I search for a owner from the list and 
status open or something like this.

> 4) Comment on log below.
Yes most of the people here use Mozilla or Netscape as browser. What is the 
cause for the log?

> 5) Any records in RT log?
No, the folder is still empty.

What can I do else?

Thanks, Tina
>
> Tina Schade wrote:
> > Hello,
> >
> > I work with RT 3.0.10, Apache 1.3.28 and modperl 1.28 and have the
> > Problem that the search only works sporadically. Sometime it works one or
> > two times, than it works not and I get back "0 tickets found"!!!
> >
> > I put on the following patch:
> > ===html/Search/Elements/PickRestriction==================================
> >===================== --- html/Search/Elements/PickRestriction  (revision
> > 100)
> > +++ html/Search/Elements/PickRestriction  (local)
> > @@ -22,7 +22,7 @@
> >  %#
> >  %# END LICENSE BLOCK
> >  <FORM ACTION="Listing.html" METHOD="GET">
> > -<INPUT TYPE=HIDDEN NAME="Bookmark" VALUE="<%
> > $session{'tickets'}->FreezeLimits()|u %>">
> > +<INPUT TYPE=HIDDEN NAME="Bookmark" VALUE="<%
> > $session{'tickets'}->FreezeLimits() %>">
> >  <& /Elements/TitleBoxStart, title => loc('Refine search')&>
> >  <INPUT TYPE=HIDDEN NAME="CompileRestriction" VALUE=1>
> >
> > But it the RT Search works not better with it.
> > In the apache log files I found the following, but I don´t know if it has
> > something to do with the search. I think not.
> >
> > [Mon May  3 13:22:57 2004] [warn] child process 5127 still did not exit,
> > sending a SIGTERM
> > [Mon May  3 13:22:57 2004] [warn] child process 5131 still did not exit,
> > sending a SIGTERM
> > [Mon May  3 13:22:57 2004] [warn] child process 5207 still did not exit,
> > sending a SIGTERM
> > [Mon May  3 13:23:32 2004] [notice] Apache/1.3.28 (Linux/SuSE)
> > mod_perl/1.28 configured -- resuming normal operations
> > [Mon May  3 13:23:32 2004] [notice] suEXEC mechanism enabled (wrapper:
> > /usr/sbin/suexec)
> > [Mon May  3 13:23:32 2004] [notice] Accept mutex: sysvsem (Default:
> > sysvsem) [Tue May  4 10:26:16 2004] [error] [Mason] File does not exist:
> > /opt/rt3/share/html/favicon.ico
>
> all OK with this log except one thing unrelaited to search Mason can't
> find requested favicon.ico file. I think you use Mozilla, do you?
>
> > I would be very happy, if someone can help me.
> > Thanks,
> > Tina
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