[Rt-devel] Extract pirority from an email

[Jean-Yan Bérubé]

Hi

Exuse me if it was already asked, but I didn't find the information. I 
wonder if there is a scrip available wich will "read" the priority out a 
a email. Here we use a template to send request, so every ticket 
received by RT are similar.

example:

Name: John Smith

Priority : 1

Problem : ....

I want to get the "1" and replace the default priority. Is it possible?

Thank you

Jean-Yan Bérubé