[Rt-devel] Improving Statistics3-0_1_5 w/ new reports

Kelly F. Hickel kfh at mqsoftware.com
Sat Apr 23 11:45:05 EDT 2005

We've got a group of volunteers now, although everyone's pretty busy, so
things are quite slow.

We certainly accept new reports/bug fixes, etc.....

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
kfh at mqsoftware.com
> -----Original Message-----
> From: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-
> bounces at lists.bestpractical.com] On Behalf Of Jay Hannah
> Sent: Friday, April 22, 2005 10:12 AM
> To: rt-devel at lists.bestpractical.com
> Subject: [Rt-devel] Improving Statistics3-0_1_5 w/ new reports
> We installed this:
> ftp://anonftp.mqsoftware.com/kfh/RT/Statistics3-0_1_5.tgz
> According to the wiki I see there hasn't been a release for about a
> We need to add some more reports and/or implement the data range "to
> list item.
> Would you (probably) accept our patches to Statistics3-0_1_5 or should
> just do our own thing?
> We need a report of number of tickets opened, closed, etc. per month
> queue. So I was thinking of making a
>    http://rt/Statistics/CallsQueueDay/index.html
> variant that was simply by month, or (better yet) accept arbitrary
> start/end dates.
> I'm also interested in seeing per user what tickets they touched per
> (or arbitrary date range). Like an "RT at a glance" page that runs
over a
> specific date range, is grouped by user, then lists per ticket every
> action they took on that ticket. Kind of a "what did each user do on
> specified date(s)?" page.
> If we can expand the Statistics distibution for the community, we
might as
> well. -grin-
> Thoughts? Who's the pumpking of
> ftp://anonftp.mqsoftware.com/kfh/RT/Statistics3-0_1_5.tgz ?
> Cheers,
> Jay Hannah
> Director of Development
> Omni Hotels Reservation Center
> Tel: (402) 952-6573
> Email: jhannah at omnihotels.com
> European-style spa, magnificent pools and world-class golf are just a
> reasons to visit Florida's great new luxury golf resort and spa this
> summer - the Omni Orlando Resort at ChampionsGate. Discover more at
> www.omniorlandoresort.com.
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