[Rt-devel] Accessing last comment
aharrison at gmail.com
Fri Feb 25 13:27:50 EST 2005
On Fri, 25 Feb 2005 11:49:12 -0500 (EST), Ramon Kagan <rkagan at yorku.ca> wrote:
> I need to attach the notes from an approval denial to an outgoing email.
> My idea was to:
> >From the originating queue:
> On status change to rejected
> Notify Requestor
> using a template that adds the notes to the end.
> How do I add the notes? I can get the "ticket" via Links, I just don't
> know how to get the attachment form the "approval ticket".
You could combine this:
Condition: User defined
return undef unless ($self->TransactionObj->Type eq "Rejected");
Action: Notify ...someone...
Template: Global template: YourNewTemplate
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