[Rt-devel] default createticket owner?
vincentanya at rogers.com
Wed Jun 1 15:16:45 EDT 2005
>> Thanks for the suggestions, Rolf. The added "&Owner=<numeric-id>" on the
>> end of the URL was the first thing I tried. No luck. I even tried
>> &Owner=root (that's the user name).
> Using the name won't work. You need the id. Of course then you also need
> to have the user listed in the first place, which brings us to your other
>> I did have to change share/html/Elements/SelectOwner, though, just to get
>> my user to show in the drop-down. Without editing it, the only option
>> was "Nobody".
> That is due to a change in RT 3.4 that requires a user to have the
> OwnTicket right (just SuperUser is not enough) to show up in the list.
> I've already filed a bug report to revert that change for other SuperUsers
> ([fsck.com #6729]), in the meantime you should just give the OwnTicket
> right to your root user.
>> I'd love to get it to come up with "root" selected, not "Nobody", to save
>> me from having to remember to change that drop-down every time I create a
>> Any more ideas?
> It should just work once you get the user in the list without any
> modifications to the code.
Thanks, Rolf. Sorry for the trouble... It's working now. I guess I hadn't
tried the combination of "&Owner=12" on the URL ...*AND*... editing the
SelectOwner file so my root user shows.
For the record, if I hadn't edited the SelectOwner file, how do I add the
OwnTicket right to my root user? I can see how I might do it tinkering with
the ACL table directly, but what's the proper way to do it?
(Strange that the SuperUser wouldn't have the OwnTicket right...?)
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