[Rt-devel] default createticket owner?

[Vince]

>> Thanks for the suggestions, Rolf.  The added "&Owner=<numeric-id>" on the 
>> end of the URL was the first thing I tried.  No luck.  I even tried 
>> &Owner=root  (that's the user name).
>
> Using the name won't work. You need the id. Of course then you also need 
> to have the user listed in the first place, which brings us to your other 
> problem:
>
>> I did have to change share/html/Elements/SelectOwner, though, just to get 
>> my user to show in the drop-down.  Without editing it, the only option 
>> was "Nobody".
>
> That is due to a change in RT 3.4 that requires a user to have the 
> OwnTicket right (just SuperUser is not enough) to show up in the list. 
> I've already filed a bug report to revert that change for other SuperUsers 
> ([fsck.com #6729]), in the meantime you should just give the OwnTicket 
> right to your root user.
>
>> I'd love to get it to come up with "root" selected, not "Nobody", to save 
>> me from having to remember to change that drop-down every time I create a 
>> ticket.
>>
>> Any more ideas?
>
> It should just work once you get the user in the list without any 
> modifications to the code.
>
> Rolf

Thanks, Rolf.  Sorry for the trouble... It's working now.  I guess I hadn't 
tried the combination of "&Owner=12" on the URL ...*AND*... editing the 
SelectOwner file so my root user shows.

For the record, if I hadn't edited the SelectOwner file, how do I add the 
OwnTicket right to my root user?  I can see how I might do it tinkering with 
the ACL table directly, but what's the proper way to do it?
(Strange that the SuperUser wouldn't have the OwnTicket right...?)

Thanks,
Vince