[Rt-devel] default createticket owner?

Vince vincentanya at rogers.com
Wed Jun 1 15:16:45 EDT 2005

>> Thanks for the suggestions, Rolf.  The added "&Owner=<numeric-id>" on the 
>> end of the URL was the first thing I tried.  No luck.  I even tried 
>> &Owner=root  (that's the user name).
> Using the name won't work. You need the id. Of course then you also need 
> to have the user listed in the first place, which brings us to your other 
> problem:
>> I did have to change share/html/Elements/SelectOwner, though, just to get 
>> my user to show in the drop-down.  Without editing it, the only option 
>> was "Nobody".
> That is due to a change in RT 3.4 that requires a user to have the 
> OwnTicket right (just SuperUser is not enough) to show up in the list. 
> I've already filed a bug report to revert that change for other SuperUsers 
> ([fsck.com #6729]), in the meantime you should just give the OwnTicket 
> right to your root user.
>> I'd love to get it to come up with "root" selected, not "Nobody", to save 
>> me from having to remember to change that drop-down every time I create a 
>> ticket.
>> Any more ideas?
> It should just work once you get the user in the list without any 
> modifications to the code.
> Rolf

Thanks, Rolf.  Sorry for the trouble... It's working now.  I guess I hadn't 
tried the combination of "&Owner=12" on the URL ...*AND*... editing the 
SelectOwner file so my root user shows.

For the record, if I hadn't edited the SelectOwner file, how do I add the 
OwnTicket right to my root user?  I can see how I might do it tinkering with 
the ACL table directly, but what's the proper way to do it?
(Strange that the SuperUser wouldn't have the OwnTicket right...?)


More information about the Rt-devel mailing list