[Rt-devel] Question about user defined condition

[Ruslan Zakirov]

Really!? So it's not "RT Essentials" misstake, but RT's bug, because
TicketObj should have new status.

On 11/18/05, lwang <lwang at clusterfs.com> wrote:
> Grossman,
> Yes, you are right.  It works after I change the code.
>
> "RT Essentials" by O'Reilly tells me wrong story.  :(
>
> Wang
>
> Rolf Grossmann wrote:
> > My guess would be that TicketObj still has the old status when the scrip
> > is running. Haven't checked though.
> >
> > Is there a reason you didn't use the StatusChange Condition similar to
> > On Resolve? That's what I would have done.
> >
> > Rolf.
> >
> > lwang wrote:
> >
> >>Hi there,
> >>
> >>I have put the following piece of code in
> >>/opt/rt3/local/lib/RT/Condition/OnDelete.pm
> >>
> >>package RT::Condition::OnDelete;
> >>require RT::Condition::Generic;
> >>
> >>use strict;
> >>use vars qw/@ISA/;
> >>@ISA = qw(RT::Condition::Generic);
> >>
> >>sub IsApplicable {
> >>        my $self = shift;
> >>        return ($self->TicketObj->status eq 'deleted');
> >>}
> >>
> >>1;
> >>
> >>And then enabled it by the following code:
> >>#!/usr/bin/perl
> >>
> >>use strict;
> >>use lib "/opt/rt3/lib/";
> >>
> >>use RT;
> >>use RT::Interface::CLI qw( CleanEnv GetCurrentUser );
> >>use RT::ScripCondition;
> >>
> >>CleanEnv();
> >>RT::LoadConfig();
> >>RT::Init();
> >>
> >>my $user = GetCurrentUser();
> >>unless( $user->Id ) {
> >>        print "No RT user found. Please consult your RT administrator.\n";
> >>        exit 1;
> >>}
> >>
> >>my $sc = RT::ScripCondition->new($user);
> >>
> >>$sc->Create( Name       => "On Delete",
> >>             Description=> "When a ticket is deleted",
> >>             ExecModule => "OnDelete",
> >>             ApplicableTransTypes=> 'Status',
> >>           );
> >>
> >>
> >>And then I set a scrip to notify the owner on deletion.  However the
> >>owner never get a notification.  BTW, my email server works well.
> >>
> >>Any suggestion is appreciated.
> >>
> >>Wang
> >>_______________________________________________
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>
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--
Best regards, Ruslan.