[Rt-devel] Question about user defined condition

[lwang]

I'm using 3.5.5 and "RT Essentials" is about 3.4.4.

Ruslan Zakirov wrote:
> Really!? So it's not "RT Essentials" misstake, but RT's bug, because
> TicketObj should have new status.
> 
> On 11/18/05, lwang <lwang at clusterfs.com> wrote:
> 
>>Grossman,
>>Yes, you are right.  It works after I change the code.
>>
>>"RT Essentials" by O'Reilly tells me wrong story.  :(
>>
>>Wang
>>
>>Rolf Grossmann wrote:
>>
>>>My guess would be that TicketObj still has the old status when the scrip
>>>is running. Haven't checked though.
>>>
>>>Is there a reason you didn't use the StatusChange Condition similar to
>>>On Resolve? That's what I would have done.
>>>
>>>Rolf.
>>>
>>>lwang wrote:
>>>
>>>
>>>>Hi there,
>>>>
>>>>I have put the following piece of code in
>>>>/opt/rt3/local/lib/RT/Condition/OnDelete.pm
>>>>
>>>>package RT::Condition::OnDelete;
>>>>require RT::Condition::Generic;
>>>>
>>>>use strict;
>>>>use vars qw/@ISA/;
>>>>@ISA = qw(RT::Condition::Generic);
>>>>
>>>>sub IsApplicable {
>>>>       my $self = shift;
>>>>       return ($self->TicketObj->status eq 'deleted');
>>>>}
>>>>
>>>>1;
>>>>
>>>>And then enabled it by the following code:
>>>>#!/usr/bin/perl
>>>>
>>>>use strict;
>>>>use lib "/opt/rt3/lib/";
>>>>
>>>>use RT;
>>>>use RT::Interface::CLI qw( CleanEnv GetCurrentUser );
>>>>use RT::ScripCondition;
>>>>
>>>>CleanEnv();
>>>>RT::LoadConfig();
>>>>RT::Init();
>>>>
>>>>my $user = GetCurrentUser();
>>>>unless( $user->Id ) {
>>>>       print "No RT user found. Please consult your RT administrator.\n";
>>>>       exit 1;
>>>>}
>>>>
>>>>my $sc = RT::ScripCondition->new($user);
>>>>
>>>>$sc->Create( Name       => "On Delete",
>>>>            Description=> "When a ticket is deleted",
>>>>            ExecModule => "OnDelete",
>>>>            ApplicableTransTypes=> 'Status',
>>>>          );
>>>>
>>>>
>>>>And then I set a scrip to notify the owner on deletion.  However the
>>>>owner never get a notification.  BTW, my email server works well.
>>>>
>>>>Any suggestion is appreciated.
>>>>
>>>>Wang
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>>
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>>
> 
> 
> 
> --
> Best regards, Ruslan.