[Rt-devel] calling another perl script once ticket is saved/updated

[Joby Walker]

This should be pretty easy.  Just create a new Scrip:

Description: whatever
Condition: On Create
Action: UserDefined
Template: Global template: None
Stage: TransactionCreate (or Batch)

Then in the Custom Action Prep just:


`Path/to/script.pl $self->TicketObj->Id`;


As a part of our eval I set up a separate script to determine a contact
if the CustomField "Hostname" was set:

Action Prep Code:

my $ticket = $self->TicketObj;
if ($ticket->CustomFieldValues("Hostname")->Next == undef){
    return(undef);
}
if ($ticket->CustomFieldValues("Contact")->Next != undef){
    return(undef);
}
my $hostname = $ticket->CustomFieldValues("Hostname")->Next->Content;
$self->{'custvalue'} = `/data/rt34/bin/oncall $hostname`;
$self->{'custfield'} = $ticket->QueueObj->CustomField("Contact");
return (1);

Joby Walker
ITI SSG, University of Washington


Vipin Hegde wrote:
> Hi,
> 
>   I’m new to RT, so please don’t flame me for asking a newbie question : )
> 
>  
> 
> Here’s the problem:
> 
>    I’ve been asked to modify RT so that every time a ticket is created /
> modified, I need to take that ticket content and save it in another CRM
> system that my company uses as well; I’ve already finished writing a
> separate script which expects a ticket_id to be passed to it and this
> script does the rest of the work; all that’s left for me to do is to
> insert a call to that script into the RT’s source code wherever tickets
> are saved into the mysql database. I've been trying to find out which
> source code file is responsible for inserting the data into the
> associated mysql database, but, for the life of me, i cant seem to
> figure this out.... help ! : )
> 
>  
> 
>  
> 
>  
> 
> 
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