[Rt-devel] Fill custom field via URL?

[Alexander Finger]

I ended up writing a wrapper in Perl:

-> Phone call comes in, User picks up
-> Softphone calls Wrapper via URL and transmits Caller-ID as well as 
startdatetime
-> Wrapper opens RT.pm, creates the ticket and populates the customfileds
-> Wrapper then offers links to the ticket directly

As I am running basic auth on the apache, I have even the username in 
the Wrapper, so i can assign the ticket to the right person.

just to let you know.