[Rt-devel] Stealing requests on the command-line

[Ruslan Zakirov]

On 4/5/06, David Schweikert <dws at ee.ethz.ch> wrote:
> Hi,
>
> I am in the process of migrating our RT 1 installation to RT 3.
> We use a lot the command-line tool 'rt'. What I am missing is the
> possibility to steal a request. If I do:
>
> rt edit ticket/1 set owner=dws
>
> I get:
>
> # owner: You can only reassign tickets that you own or that are unowned
>
> Is there any way to steal a ticket on the command-line?
This message only appears when you set owner from user "xxx" to "yyy"
and both users are not you. It's not a steal operation. You can easy
comment this check from code and allow such operation.

>
> Thanks
> David
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--
Best regards, Ruslan.