[Rt-devel] Stealing requests on the command-line

Jim Meyer purp at acm.org
Mon Apr 10 00:33:44 EDT 2006


Hello!

On 4/9/06, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> On 4/5/06, David Schweikert <dws at ee.ethz.ch> wrote:
> > Hi,
> >
> > I am in the process of migrating our RT 1 installation to RT 3.
> > We use a lot the command-line tool 'rt'. What I am missing is the
> > possibility to steal a request. If I do:
> >
> > rt edit ticket/1 set owner=dws
> >
> > I get:
> >
> > # owner: You can only reassign tickets that you own or that are unowned
> >
> > Is there any way to steal a ticket on the command-line?
> This message only appears when you set owner from user "xxx" to "yyy"
> and both users are not you. It's not a steal operation. You can easy
> comment this check from code and allow such operation.

I asked a while back and I'll ask again: any particular reason not to
add an "AssignTicket" right and have the code check it?

Cheers!

--j
--
Jim Meyer, Geek at Large                                    purp at acm.org


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