[Rt-devel] simple search result count discrepancy

David Smithson dsmithson at activsupport.com
Tue Aug 15 02:04:55 EDT 2006

Forgive me, I'm a lamer ( old term picked up during Commodore Amiga
phase ).  What do you mean when you say "performance issues"?  To me
that suggests that there is some variable condition.

David Smithson

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Monday, August 14, 2006 10:30 PM
To: David Smithson
Cc: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] simple search result count discrepancy

On Mon, Aug 14, 2006 at 10:27:51PM -0700, David Smithson wrote:
> Hi.  I guess this is sort of a bug, if you happen to use a simple
> in this way:
> Where RT has Queues 1-10, and User A owns 371 tickets spread across
> queues, 100 of which are in Queue 1.
> * Log in as User B, who has rights to see only Queue 1
> * Type 'A' in simple search to find tickets owned by User A
> Results header says 'Found 371 tickets', where one might expect it to
> say 'Found 100 tickets'.  The actual results are the 100 tickets in
> Queue 1, which is normal, but the header says differently.
> I suppose this might be one of those debatable wishy washy instances
> where a config option might end the debate?  Any opinions from the dev
> department?  Should I submit a bug report?  I would gladly submit a
> patch, but I'm not quite smart enough yet.

This comes up every few months. The problem you run into is the
horrible, horrible performance issue when checking per-ticket acls.

More information about the Rt-devel mailing list