[Rt-devel] simple search result count discrepancy

[Jesse Vincent]

On Mon, Aug 14, 2006 at 10:27:51PM -0700, David Smithson wrote:
> Hi.  I guess this is sort of a bug, if you happen to use a simple search
> in this way:
> 
> Where RT has Queues 1-10, and User A owns 371 tickets spread across all
> queues, 100 of which are in Queue 1.
> 
> * Log in as User B, who has rights to see only Queue 1
> * Type 'A' in simple search to find tickets owned by User A
> 
> Results header says 'Found 371 tickets', where one might expect it to
> say 'Found 100 tickets'.  The actual results are the 100 tickets in
> Queue 1, which is normal, but the header says differently.
> 
> I suppose this might be one of those debatable wishy washy instances
> where a config option might end the debate?  Any opinions from the dev
> department?  Should I submit a bug report?  I would gladly submit a
> patch, but I'm not quite smart enough yet.

This comes up every few months. The problem you run into is the
horrible, horrible performance issue when checking per-ticket acls.

> David Smithson
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