[Rt-devel] Should groups have email addresses?

S.G.Tranter at lboro.ac.uk S.G.Tranter at lboro.ac.uk
Thu Feb 16 18:07:58 EST 2006

Quoting Jim Meyer <purp at acm.org>:
> I'm struggling a bit with something common for our shop: people like to
> copy mailing lists on their tickets. I don't really want that to create
> a user account if that group is already identified in RT; I'd much
> rather associate the email address to that group and have RT add the
> group as a watcher.

You can already add groups as watchers to queues and you can set a scrip to
notify Admin CCs for example, which will mail the entire group.

I agree though, it would be nice if you could add groups on the fly at
ticket creation time.


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