[Rt-devel] 'Bulk Update' not working?

[Ben Goodwin]

Yes, that's what I meant.  When you click "Advanced", are both boxes
completely empty?

Have you ever changed your Prefs -> Search Options?
I've found that I've had to completely wipe out my personal prefs (manual
database alteration) to get this to work right...
Try this manual database query outside RT:

SELECT Attributes.id,Attributes.Name,Attributes.Description FROM Attributes
LEFT JOIN Users ON Attributes.Creator = Users.id WHERE Users.Name =
'YOURLOGINNAME' AND Attributes.Name != "SquelchMailTo" AND Attributes.Name
!= "SavedSearch";

Replace YOURLOGINNAME as appropriate and fix any line wrapping.

I've had to delete any results (DELETE FROM Attributes WHERE id = 'xxx';) to
regain some functionality .. I'm curious what prefs if you have, if any.

(I'm removing Glenn from the Cc list in case he doesn't want all this spam
:-)

	-=| Ben
 

-----Original Message-----
From: Dave Alden [mailto:alden at math.ohio-state.edu] 
Sent: Tuesday, January 24, 2006 7:53 AM
To: Ben Goodwin
Cc: 'Glenn Sieb'; rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] 'Bulk Update' not working?

Hi,

On Tue, Jan 24, 2006 at 07:09:39AM -0500, Ben Goodwin wrote:
> I tried that, too after seeing your first email .. And that didn't work.
> I've only had this problem with 3.5.x -- never with 3.4.  But if I 
> initiate a new query and form an advanced query by hand (or 
> cut-n-paste a previous query, but it MUST be a new/blank advanced 
> query to start) such that the FORMAT window is empty, it works just 
> fine.  Dave -- can you see if that works for you?

Let me make sure I understand.  First I select "Tickets", then "New Search",
then "Advanced", then I type something like "Owner = 'alden'" in the top
window and select "Apply", then "Bulk Update" and try to do my bulk update?
If so, this didn't make any difference.  :-(

...dave

--
Dave Alden
The Ohio State University
Department of Mathematics