[Rt-devel] Problem: "Could not load a valid user"

[Todd Chapman]

On Fri, Jan 20, 2006 at 12:40:25PM -0800, Joby Walker wrote:
> We just had that problem too.  The error originated because this line in
> RT/Interface/Email.pm (line 567):
> 
>     push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
> 
> We did't define the array in the config file so @RT::MailPlugins should
> always evaluate to false (and thus use Auth::MailFrom), but somehow one
> (or maybe two) of our fastcgi processes started evaluating it as true
> with a blank value for the first index.  This means that a valid
> MailPlugin isn't loaded so RT cannot generate a valid user.
> 
> We solved this by adding a line to our config file:
> 
> @MailPlugins = qw(Auth::MailFrom);
> 
> Haven't seen the problem since.
> 
> Joby Walker
> ITI SSG, C&C, University of Washington
> 

Sadly, the fix didn't work for us...