[Rt-devel] Problem: "Could not load a valid user"

[Joby Walker]

Are you seeing any errors in the logs?

Joby Walker
ITI SSG, C&C, University of Washington


Todd Chapman wrote:
> On Fri, Jan 20, 2006 at 12:40:25PM -0800, Joby Walker wrote:
> 
>>We just had that problem too.  The error originated because this line in
>>RT/Interface/Email.pm (line 567):
>>
>>    push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
>>
>>We did't define the array in the config file so @RT::MailPlugins should
>>always evaluate to false (and thus use Auth::MailFrom), but somehow one
>>(or maybe two) of our fastcgi processes started evaluating it as true
>>with a blank value for the first index.  This means that a valid
>>MailPlugin isn't loaded so RT cannot generate a valid user.
>>
>>We solved this by adding a line to our config file:
>>
>>@MailPlugins = qw(Auth::MailFrom);
>>
>>Haven't seen the problem since.
>>
>>Joby Walker
>>ITI SSG, C&C, University of Washington
>>
> 
> 
> Sadly, the fix didn't work for us...