[Rt-devel] Problem: "Could not load a valid user"

[Joby Walker]

Not this time.  The first rejection was perfectly valid (the queue
allowed Everyone to create a ticket).

Joby Walker
ITI SSG, C&C, University of Washington


Todd Chapman wrote:
> It seems to the this starts after a valid reject for
> ticket creation. Then the invalid rejects start happening.
> Is this the case for you?
> 
> On Wed, Jan 25, 2006 at 09:37:36AM -0800, Joby Walker wrote:
> 
>>The error started to occur for us again today.  So we're now hard coding
>>the @RT::MailPlugins as I outline below.
>>
>>Joby Walker
>>ITI SSG, C&C, University of Washington
>>
>>
>>Joby Walker wrote:
>>
>>>Yeah that is the same error we saw.  On line 567 of RT/Interface/Email.pm is
>>>
>>>--------------------------------------------------------------------------------
>>>    push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
>>>--------------------------------------------------------------------------------
>>>
>>>Try changing it to:
>>>
>>>--------------------------------------------------------------------------------
>>>    @RT::MailPlugins = qw/Auth::MailFrom/;
>>>--------------------------------------------------------------------------------
>>>
>>>To force usage of the Auth::MailFrom module.  This is hacky but should work.
>>>
>>>Joby Walker
>>>ITI SSG, C&C, University of Washington
>>>
>>>
>>>Todd Chapman wrote:
>>>
>>>
>>>>On Tue, Jan 24, 2006 at 10:25:37AM -0800, Joby Walker wrote:
>>>>
>>>>
>>>>
>>>>>Are you seeing any errors in the logs?
>>>>>
>>>>
>>>>
>>>>Actually, I did find something in the error log.
>>>>
>>>>Jan 24 13:18:44 usvwoaahs501v RT: Couldn't load module 'RT::Interface::Email::': Can't locate RT/Interface/Email/.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/local/lib/perl5/5.8.4/i686-linux /usr/local/lib/perl5/5.8.4 /usr/local/lib/perl5/site_perl/5.8.4/i686-linux /usr/local/lib/perl5/site_perl/5.8.4 /usr/local/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at (eval 5136) line 1.  Stack:   [(eval 5136):1]   [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:56]  (/opt/rt3/lib/RT/Interface/Email.pm:581)
>>>>
>>>
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