[Rt-devel] Custom Field update override

[Speicher, Joshua (TekSecure Labs)]

Ok first off, sorry if this is the wrong list for this question.

 

Now the real problem, we are trying to make a scrip action that updates
a custom field based on the queue the ticket is being changed into.  Now
the scrip action works.  But, RT will update the custom field after the
scrip changes it.  Basically POST data gets written to the DB after the
scrip runs.  I fixed that by running the scrip in batch.  But then
Modify.html and ModifyAll.html show the old custom field data until the
page is reloaded.

 

So, is there a way to either intercept the %ARGS data that says update
customfield-1 to whatever in the scrip?  Or is there a way to cancel
that custom field update if the custom action has already processed?

 

Joshua Speicher
Web Developer
TekSecure Labs (sm)
(a division of Tekmark Global Solutions)
www.teksecurelabs.com

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