[Rt-devel] Customized At-A-Glance problem

Ruslan Zakirov ruslan.zakirov at gmail.com
Mon Mar 20 19:37:59 EST 2006

On 3/1/06, Peterson, Erik <epeterson at edc.org> wrote:
> I have rt-3.5.7 installed on a test system.  When I try to customize the "10
> newest unowned tickets" or the "10 highest priority tickets I own" sections
> for any user, the results disappear, no matter what it is that I have
> changed.
> In fact, even if I don't actually change anything, and just click Save, it
> saves and puts an entry in the Attributes table, but now the tickets that
> were showing up in either section no longer appear.  And worse yet, it's not
> limited to the At-A-Glance section.  When I click on the "10 highest
> priority tickets I own" link, it opens up a Results.html with "Found 1
> Ticket" (which would be correct for this particular user), but there is
> nothing in the list.
> Side note, in the Results.html, clicking on any of the column headings to
> resort will restore the item as well.
> And deleting the record from Attributes associated with that User restores
> the items...
> Any ideas?
Upgrade to revision 4783 from SVN that should fix that.

> A second problem that I believe to be unrelated: click on the "10 newest
> unowned tickets" link shows a results page where the h1 is:
> <h1>Found 3 tickets</h1>
> But the user only sees (correctly) the one unowned ticket in the queue to
> which they have privileges...  Seems like the #tickets found should match
> the # tickets in the results...
known issue, we couldn't build query that fetch tickets which user can
see at once, but fetch by query condition and then filter tickets by

> Thanks,
> Erik
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Best regards, Ruslan.

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