[Rt-devel] Escalations by minutes instead of days.
todd at chaka.net
Tue May 9 20:06:35 EDT 2006
On Tue, May 09, 2006 at 07:28:29PM -0400, Ben Blakely wrote:
> Hello all,
> Is there a way to escalate priorities by one instead of the final
> priority. This is the case when using RT::Action:EscalatePriority.
> What im trying to do is escalate a ticket by one every minute, by using
> cron. Then when the ticket hits its final priority, im going to notify
> people by email.
Every minute? That's a lot of processing to do. What is your
final priority? If it's 10, why don't you escalate once every
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