[Rt-devel] Access to Ticket Content in scrip's User Defined Action

Roy El-Hames rfh at pipex.net
Wed Oct 18 11:46:47 EDT 2006



Samuel P Howard wrote:
> Hi.
> I have a scrip that runs on a User Defined condition, but I get blank 
> emails when other transactions happen (like New->Open) ... how can I 
> test for something like Transaction->Content (not real code, I know) 
> having some value?
> I've tried various combinations of Transaction, TicketObj, etc ... but 
> I can't seem to get it.
> Thanks,
> Sam
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