[Rt-devel] RTFM 2.2.0RC2 Bug: article drop-down breaks search

Andreas Ittgenshorst rt at ittgenshorst.de
Fri Sep 8 09:01:56 EDT 2006


i recognized this bug also while using RTFM 2.2.0RC2 with rt 3.6.0 and 3.6.1. 
Is there any chance that someone is able to provide a patch to fix this 
problem in the near future?

Related to Todds suggestion I think it would be extremely nice to see two drop 
down fields. The first to select the class and a second which show the 
articles in this class in alphabetical order.  So it would be faster and much 
more comfortable to select the right one out of potentially five hundret 
articles. Also on the server side I think its faster to find out and present 
the articles by class than all existing articles. But I am not really 
sure. :-)

I am glad to hear about the priority which the RTFM extension development has 
at bp. The release of the rc2 was a while ago. I know, its ready when its 
ready.  Hopefully it's not uncivil, but a short information about existing 
plans would be nice. 

Andreas Ittgenshorst

Am Freitag, 7. Juli 2006 05:00 schrieb Todd Chapman:
> If a class is marked so that all it's areticles appear
> in a dop-down list on the ticket reply page, then searching
> for an article causes the first article in the drop-down to be
> inserted. Also, clicking Go for a search result includes
> that article, plus whatever is selected in the drop-down.
> And while were at it, articles in the drop down should
> probably be sorted alphabetically, and maybe by class too. :)
> -Todd
> _______________________________________________
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
> Best Practical is hiring! Come hack Perl for us:
> http://bestpractical.com/about/jobs.html

More information about the Rt-devel mailing list