[Rt-devel] Spontaneous Merge of Tickets?

Jeff Albert jralbert at uvic.ca
Mon Sep 25 14:18:43 EDT 2006

Hi Jesse,
One of our groups has read-only access to the database to run some 
external tools, but no one is directly updating the database.


Jesse Vincent wrote:
> On Mon, Sep 25, 2006 at 09:10:29AM -0700, Jeff Albert wrote:
>> Hello all,
>> This week we had a weird problem with RT: a ticket from one queue became 
>> merged with a ticket from another queue, apparently without any user 
>> interaction. No transaction exists for either ticket to suggest that the 
>> merge has been performed, but one ticket's effective ID has been set to 
>> the other ticket's ID. Nothing shows up in the logs marking the merge, 
>> although I don't see any code to log that action in MergeInto().
> Well, it should be recording a transaction on merge.
>> So, questions: can anyone guess why these tickets might have suddenly 
>> merged? 
> I've got to ask: Do any of your coworkers ever touch the database
> directly?

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