[Rt-devel] Spontaneous Merge of Tickets?

Jesse Vincent jesse at bestpractical.com
Mon Sep 25 12:45:59 EDT 2006

On Mon, Sep 25, 2006 at 09:10:29AM -0700, Jeff Albert wrote:
> Hello all,
> This week we had a weird problem with RT: a ticket from one queue became 
> merged with a ticket from another queue, apparently without any user 
> interaction. No transaction exists for either ticket to suggest that the 
> merge has been performed, but one ticket's effective ID has been set to 
> the other ticket's ID. Nothing shows up in the logs marking the merge, 
> although I don't see any code to log that action in MergeInto().

Well, it should be recording a transaction on merge.

> So, questions: can anyone guess why these tickets might have suddenly 
> merged? 

I've got to ask: Do any of your coworkers ever touch the database

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