[Rt-devel] Get Requestor on ticket creation

[Roy El-Hames]

Have you tried $self->TicketObj->RequestorAddresses ??
Roy

Jonathan Scher wrote:
> Hello,
>
> Whenever a customer create a ticket, I need to match his email with an 
> external database in order to set some custom fields.
> In order to do so, I would like to create a scrip with those values:
> Condition: On Create
> Action: User Defined
> Stage: TransactionCreate
>
>
> Custom action preparation code:
> return 1;
> Custom action cleanup code:
> .....
> $from = <Requestor>
>
> How could I get those requestors? I've try to find them on $self, and 
> on $self->Transaction->First but...
>
> Regards,
>
> Jonathan Scher
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