[Rt-devel] Get Requestor on ticket creation

[Jonathan Scher]

Thank you very much... I tried it but I guess I just misspelled it
Sorry and thank you again!
Jonathan

Roy El-Hames a écrit :
> Have you tried $self->TicketObj->RequestorAddresses ??
> Roy
>
> Jonathan Scher wrote:
>> Hello,
>>
>> Whenever a customer create a ticket, I need to match his email with 
>> an external database in order to set some custom fields.
>> In order to do so, I would like to create a scrip with those values:
>> Condition: On Create
>> Action: User Defined
>> Stage: TransactionCreate
>>
>>
>> Custom action preparation code:
>> return 1;
>> Custom action cleanup code:
>> .....
>> $from = <Requestor>
>>
>> How could I get those requestors? I've try to find them on $self, and 
>> on $self->Transaction->First but...
>>
>> Regards,
>>
>> Jonathan Scher
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