[Rt-devel] Front-End user: create dependant ticket.

Jonathan Scher js at oxado.com
Fri Feb 2 04:09:22 EST 2007


I need to add a small feature to RT 3.6.3
When an agent reads a ticket, i'd like him to be able to create a link 
(dependant) ticket with only two clicks.
Then, when he reads a ticket, he should have a button "create dependant 
ticket" that can open a creation form (for a chosen new queue), with 
some default values extracted from the original one. When the second 
ticket is created, RT should create the dependancy automatically.
How can I do that in a clean way?
I wanted to hack Mason's template Ticket/Element/Tabs to add my small 
form, but as I don't know yet anything about Mason, so I'm kind of lost.
Then, I tought about getting that value on page  

Is this the best solution? Where can I exactly add my HTML lines to have 
my form?
Do you this this could be intrestring for you, so I could send you a 
small patch?


Jonathan S.

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