[Rt-devel] Bug: ObjectCustomFieldValues.Content not being updated

Jeff Stark JStark at sumtotalsystems.com
Thu Jun 14 13:57:06 EDT 2007

Yeah we had to put a process in place to manually update
"ObjectCustomFieldValues" with that in "CustomFieldValues".
- Stark


From: rt-devel-bounces at lists.bestpractical.com
[mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Edge,
Sent: Thursday, June 14, 2007 1:48 PM
To: rt-devel at lists.bestpractical.com
Subject: [Rt-devel] Bug: ObjectCustomFieldValues.Content not being

RT Version: 3.6.3 
Apache : 2.0.59 
Perl: 5.8.5 
MySQL: 4.0.20 

We have a CustomField called Department.  We use it do reporting on
which departments had work done for them and how much time so that later
we can charge them for that time.  The problem is when the Names are
changed via the RT UI -- the ObjectCustomFieldValues.Content values are
not modified.  If the names were changed on the first of the month and
someone tries to pull a report from last month (or any previous month
for that matter) they will get only the Departments that haven't had
their names changed, obviously.

I have made the updates via the MySQL CLI using the same user/pass as RT
is configured to use, so it's not a database permissions issue.

I've looked through the Apache error logs and they are pretty bare...
infact there isn't even an entry from today.  If more information is
needed please let me know and I will provide it promptly.

Thank you. 

Sean Edge 
MTV Networks 

This email (including any attachments) is for its intended-recipient's
use only. This email may contain information that is confidential or
privileged.  If you received this email in error, please immediately
advise the sender by replying to this email and then delete this message
from your system.  For further information and disclaimers that apply to
this email, see [http://www.viacom.com/email_disclaimer.jhtml].
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.bestpractical.com/pipermail/rt-devel/attachments/20070614/4cf11a81/attachment.htm

More information about the Rt-devel mailing list