[Rt-devel] Re: Bug: ObjectCustomFieldValues.Content not being updated

[Loos, Christian]

Hi,

i think from user point of view this is a bug.
For a user it is very confusing if you have value a, b, c, d in custom field dropdown list and ticket custom field value is z.
As suggest bei jesse you could make an bulk update. But if you have script actions on custom field value change you get problems with this.

So custom field values should be stored by reference.

As mentioned by Joby Walker maybe the function of the object custom field value checkbox (check box to delete) should be changed from delete to disable, so disabled values are no longer visible in the dropdown list.

Chris