[Rt-devel] Reply to a ticket only if you own it.

[Ruslan Zakirov]

You can do this using ACLs in the right way by granting ReplyToTicket
right to owner role only.

On 3/19/07, Jonathan Scher <js at oxado.com> wrote:
> Hello!
>
> In order to avoid two agents to answer concurrently to a customer, I
> would like to show the 'Reply' button - on rt/Ticket/Display.html page
> -  only if the agent already own it. A way to do it is to change a line
> on share/html/Ticket/Elements/Tabs :
> 145
> < if ( ($Ticket->OwnerObj->id == $session{CurrentUser}->id) and
> ($can{'ModifyTicket'} or $Ticket->CurrentUserHasRight('ReplyToTicket') )) {
> ----
>  > if ( $can{'ModifyTicket'} or
> $Ticket->CurrentUserHasRight('ReplyToTicket') ) {
>
> Is there any way to do it with callbacks? To add a new ACL like "take
> someone's ticket"?
>
> Regards,
> Jonathan Scher
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-- 
Best regards, Ruslan.