[Rt-devel] RT user added to incoming ticket (email) in error

Warren Macey warren.macey at gmail.com
Tue Mar 20 13:11:42 EDT 2007

Hey all,

I have a strange thing happening in RT 36.  When an email ticket is created
it is adding the requestor from the "From" line of the email but it is also
adding me (an RT user) as a requestor when I had absolutley nothing to do
with the ticket.

Looking at the email headers it was sent to support at company.com from an
existing RT user neil at company.com and it added Neil and Warren as

This did NOT happen yesterday when there was a submission from the same

I have no idea even where to start looking, any ideas?

Regards, Warren
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