[Rt-devel] http not starting, error...

[Brandi L]

I'm running under the root user and root group. The owner is root and root
has read, write, and execute priviiedges. Everyone else has read
permissions. As far as I can tell, everything there should be okay. Could
something else be wrong here?

-Brandi L


On 5/21/07, Joby Walker <joby at u.washington.edu> wrote:
>
> The user and group that your webserver runs under is not able to read
> your configuration files.
>
> jbw
>
> Brandi L wrote:
> > Hello all!
> >
> > Please forgive my ignorance here - I'm an RT and Linux noob.
> >
> > I made some changes to the RT code and attempted to restart httpd so I
> > could see the changes. When I tried to restart it failed, the httpd logs
> > show the following error:
> >
> >
> > [Mon May 21 08:48:56 2007] [error] Couldn't load RT config file %s as
> > user root / group root.
> > The file is owned by user %s and group %s.
> > This usually means that the user/group your webserver is running as
> > cannot read the file.
> > Be careful not to make the permissions on this file too liberal, because
> > it contains database
> > passwords.  You may need to put the webserver user in the appropriate
> > group (%s) or change
> > permissions be able to run succesfully '/etc/rt3/RT_Config.pm'
> > Can't locate /etc/rt3/RT_Config.pm in @INC (@INC contains:
> > /usr/local/lib/rt3/lib
> > /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.8
> > /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
> > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
> > /usr/lib/perl5/site_perl
> > /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6
> > /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl
> > /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
> > /etc/httpd) at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.
> > BEGIN failed--compilation aborted at /usr/sbin/webmux.pl line 76.
> > Compilation failed in require at (eval 2) line 1.\n
> > [Mon May 21 08:48:56 2007] [error] Can't load Perl file:
> > /usr/sbin/webmux.pl for server URHU19986.facstaff.ddns.marist.edu:0
> > <http://URHU19986.facstaff.ddns.marist.edu:0>, exiting...
> > [Mon May 21 09:41:15 2007] [error] Couldn't load RT config file %s as
> > user root / group root.
> > The file is owned by user %s and group %s.\nThis usually means that the
> > user/group your webserver is running as cannot read the file.
> > Be careful not to make the permissions on this file too liberal, because
> > it contains database\npasswords.  You may need to put the webserver user
> > in the appropriate group (%s) or change\npermissions be able to run
> > succesfully '/etc/rt3/RT_Config.pm'
> > Can't locate /etc/rt3/RT_Config.pm in @INC (@INC contains:
> > /usr/local/lib/rt3/lib
> > /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.8
> > /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7
> > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
> > /usr/lib/perl5/site_perl
> > /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6
> > /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl
> > /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
> > /etc/httpd) at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.
> > BEGIN failed--compilation aborted at /usr/sbin/webmux.pl line 76.
> > Compilation failed in require at (eval 2) line 1.
> >
> >
> > It looks like something with one of the config files but they both look
> > okay to me. Any suggestions? Help is greatly appreciated.
> >
> > Thanks!
> >
> > -Brandi L
> >
> >
> >
> >
> > ------------------------------------------------------------------------
> >
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