[Rt-devel] Adding features to RT

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Tue May 22 08:37:06 EDT 2007

You should be making changes in the local/html/ branch so that upgrades
don't overwrite your changes.

Whenever I make changes to my system I run the following:
# service httpd stop
# rm -rf /path/to/rt3/var/mason_data/*
# service httpd start

Neil S Hamilton wrote:
> Hi there,
> I'm not completely sure that this is the correct list for this question,
> so if not, could somebody tell me if there's a more appropriate one?
> I have been asked by a client to write some custom reporting for their
> RT installation (they're running RT 3.6.1). I have used RT briefly in
> the past, and I am an experienced Perl programmer, but what's confusing
> me is how the RT codebase interacts with mod-perl and mason. I seem to
> find that any modifications I try to make (within share/html/) don't go
> live until I delete the relevant files from the relevant subdirectory of
> var/mason_data/obj. Even then, the changes don't always go live, and
> sometimes once they are live they revert back.
> Can anyone shed any light on what procedure I ought to take, or even
> point me to some relevant developer's documentation?
> Thanks in advance,
> Neil
> Neil S Hamilton
> Technical Manager, PinkDylan
> _______________________________________________
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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

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