[Rt-devel] RT-CRONTool Tasks

Jeff Stark JStark at sumtotalsystems.com
Tue May 22 12:54:14 EDT 2007

I am trying to run the task as root (figured if that doesn't have the
privs then I am in big trouble)

I have put the code in opt/rt3/lib/RT/Action....so I would guess that
would be a good reason it was not found.

I will try moving the file and see what happens.


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-----Original Message-----
From: rt-devel-bounces at lists.bestpractical.com
[mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Kevin
Sent: Tuesday, May 22, 2007 12:22 PM
To: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] RT-CRONTool Tasks

On May 22, 2007, at 8:57 AM, Jeff Stark wrote:
> I am new to Perl and RT...so this may seem like an obvious question.  
> I created a new script, much like the "EscalatePriority"
> script  and I put it in the same directory, but when I try to call it 
> from RT-CronTool I get the following error:
> Failed to load module RT::Action::ResolveInReview. () at /opt/rt3/ 
> bin/rt-crontool line 206.

There should be more of an error message inside those ()s Two things
that could cause a failure, permissions or a syntax error.
Does the user rt-crontool is running as have permission to read your
Also, I assume you've put ResolveInReview.pm into /opt/rt3/local/lib/
RT/Action ?


> Can someone provide a quick list of the steps needed to get a script 
> to work with the rt-crontool, I looked on the lists and wiki, but 
> wasn't able to find anything.
> Thanks,
> Jeff Stark
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