[Rt-devel] BUG: Broken Message eaten up by RT

[Sven Sternberger]

Hello!

On Thu, 2007-05-24 at 10:04 -0400, Jesse Vincent wrote:
> Hm. Can you turn RT's LogLevel to 'debug' and capture the RT logs as  
> it processes this message?

[Thu May 24 14:46:11 2007] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)
[Thu May 24 14:46:11 2007] [debug]: Guessed encoding: ascii
(/opt/rt3/lib/RT/I18N.pm:399)
[Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
transaction #1023617 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
transaction #1023618 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
transaction #1023619 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
transaction #1023620 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
transaction #1023621 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Thu May 24 14:46:11 2007] [debug]: About to prepare scrips for
transaction #1023621 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Thu May 24 14:46:11 2007] [debug]: Found 0 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)
[Thu May 24 14:46:11 2007] [debug]: About to commit scrips for
transaction #1023621 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)
[Thu May 24 14:46:11 2007] [info]: Ticket 220106 created in queue
'testq-operating' by xxxx at xxxxx.de
(/opt/rt3/lib/RT/Ticket_Overlay.pm:754)

> (Also, run rt-mailgate with the --debug flag)

[root at rt34 ~]# cat broken_test_message | /opt/rt3/bin/rt-mailgate -debug
--queue testq-operating --action correspond --url http://localhost/
Connecting to http://localhost//REST/1.0/NoAuth/mail-gateway
at /opt/rt3/bin/rt-mailgate line 100, <> line 1.
okTicket: 220107Queue: Owner: NobodyStatus: newSubject: Hardware
failureRequestor: xxxx at xxxxxx.de at /opt/rt3/bin/rt-mailgate line 109,
<> line 1.

> > so could it be a problem of the under laying perl library?
> > Attached you will find our version, which are the defaults
> > for a RHEL/Centos/SL 4 system.

I added the DAG and atrpms repository , which gives me more
recent versions of the library
So now I use:
Mail::Address v1.76;
  Mail::Field v1.76;
  Mail::Field::AddrList v1.76;
  Mail::Field::Date v1.76;
  Mail::Header v1.76;
  Mail::Internet v1.76;
  MIME::Base64 v3.01;
  MIME::Body v5.420;
  MIME::Decoder v5.420;
  MIME::Decoder::NBit v5.420;
  MIME::Entity v5.420;
  MIME::Field::ContDisp v5.420;
  MIME::Field::ConTraEnc v5.420;
  MIME::Field::ContType v5.420;
  MIME::Field::ParamVal v5.420;
  MIME::Head v5.420;
  MIME::Parser v5.420;
  MIME::QuotedPrint v3.01;
  MIME::Tools v5.420;
  MIME::Words v5.420;

but it still has an empty body!

best regards!