[Rt-devel] BUG: Broken Message eaten up by RT

[Jesse Vincent]

Can you test against the 3.6.4 prerelease? It's ocming out clean here.

On May 24, 2007, at 11:01 AM, Sven Sternberger wrote:

> Hello!
>
> On Thu, 2007-05-24 at 10:04 -0400, Jesse Vincent wrote:
>> Hm. Can you turn RT's LogLevel to 'debug' and capture the RT logs as
>> it processes this message?
>
> [Thu May 24 14:46:11 2007] [debug]: Guessed encoding: ascii
> (/opt/rt3/lib/RT/I18N.pm:399)
> [Thu May 24 14:46:11 2007] [debug]: Guessed encoding: ascii
> (/opt/rt3/lib/RT/I18N.pm:399)
> [Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
> transaction #1023617 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
> [Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
> transaction #1023618 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
> [Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
> transaction #1023619 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
> [Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
> transaction #1023620 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
> [Thu May 24 14:46:11 2007] [debug]: About to think about scrips for
> transaction #1023621 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
> [Thu May 24 14:46:11 2007] [debug]: About to prepare scrips for
> transaction #1023621 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
> [Thu May 24 14:46:11 2007] [debug]: Found 0 scrips
> (/opt/rt3/lib/RT/Scrips_Overlay.pm:363)
> [Thu May 24 14:46:11 2007] [debug]: About to commit scrips for
> transaction #1023621 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)
> [Thu May 24 14:46:11 2007] [info]: Ticket 220106 created in queue
> 'testq-operating' by xxxx at xxxxx.de
> (/opt/rt3/lib/RT/Ticket_Overlay.pm:754)
>
>> (Also, run rt-mailgate with the --debug flag)
>
> [root at rt34 ~]# cat broken_test_message | /opt/rt3/bin/rt-mailgate - 
> debug
> --queue testq-operating --action correspond --url http://localhost/
> Connecting to http://localhost//REST/1.0/NoAuth/mail-gateway
> at /opt/rt3/bin/rt-mailgate line 100, <> line 1.
> okTicket: 220107Queue: Owner: NobodyStatus: newSubject: Hardware
> failureRequestor: xxxx at xxxxxx.de at /opt/rt3/bin/rt-mailgate line 109,
> <> line 1.
>
>>> so could it be a problem of the under laying perl library?
>>> Attached you will find our version, which are the defaults
>>> for a RHEL/Centos/SL 4 system.
>
> I added the DAG and atrpms repository , which gives me more
> recent versions of the library
> So now I use:
> Mail::Address v1.76;
>   Mail::Field v1.76;
>   Mail::Field::AddrList v1.76;
>   Mail::Field::Date v1.76;
>   Mail::Header v1.76;
>   Mail::Internet v1.76;
>   MIME::Base64 v3.01;
>   MIME::Body v5.420;
>   MIME::Decoder v5.420;
>   MIME::Decoder::NBit v5.420;
>   MIME::Entity v5.420;
>   MIME::Field::ContDisp v5.420;
>   MIME::Field::ConTraEnc v5.420;
>   MIME::Field::ContType v5.420;
>   MIME::Field::ParamVal v5.420;
>   MIME::Head v5.420;
>   MIME::Parser v5.420;
>   MIME::QuotedPrint v3.01;
>   MIME::Tools v5.420;
>   MIME::Words v5.420;
>
> but it still has an empty body!
>
> best regards!
>
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>

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