[Rt-devel] RecordComment syntax

[Ruslan Zakirov]

I think you need to specify --action-arg option to define who you want
to notify. Possible values are Owner, Cc, AdminCc, Requestor and
OtherRecipients. You can use comma separated list as well.

2008/4/23 Andy Werner <Andy.Werner at amxinc.com>:
>
>
>
>
> I am trying to set up a cron job that records a comment on certain tickets
> based on an SQL search.  The comment will be based on a template.  So far
> the script won't work.  I have been trying to use a simple job so far to see
> if this will work on a single ticket.  It appears that the cron jobs are
> running now as I am getting verbose output.
>
>
>
> Here is the job:
>
> /home/amxrt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg
> "id = '1406'" --action RT::Action::Notify --template 18 –verbose
>
>
>
> Here is the output of the job:
>
> 1406: Using transaction #48871...Action prepared...
>
>
>
> The template is the same template in the example for TimedNotifications:
>
>
>
> Subject: {$Ticket->id} test.
>
>
>
> RT-Send-Cc: …@....com (fill in email address here)
>
>
>
> The ticket {$Ticket->id} is only being used for testing.
>
>
>
>
>
> Any help on this would be awesome as I have been staring at this for a long
> time.
>
>
>
> Andy Werner
> _______________________________________________
>  List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>
>



-- 
Best regards, Ruslan.