[Rt-devel] REST Interface for Creating Ticket?

[Frank F. Smith]

Mike Melson wrote:
> Thanks Dmitri. Unfortunately, I have to use PHP.
How about creating an HTTP POST with multi-part form content? If that 
works for you, I might be able to help a bit. (I need to create and edit 
tickets from C# code in .Net and have worked out some of the content model.)

Frank
>
> Dmitri Tikhonov wrote:
>> If you are using Perl, there is a library available: http://search.cpan.org/dist/RT-Client-REST/
>>
>>   - Dmitri.
>>
>>
>>
>> ----- Original Message ----
>>   
>>> From: Mike Melson <Mike.Melson at Caringo.com>
>>> To: rt-devel at lists.bestpractical.com
>>> Sent: Sunday, November 30, 2008 9:48:07 PM
>>> Subject: [Rt-devel] REST Interface for Creating Ticket?
>>>
>>> Hi -
>>> I would like to integrate a customer self-service extranet with RT using 
>>> the REST interface. Customers need to be able to submit a new ticket & 
>>> view their existing tickets.
>>>
>>> I'm able to query a user's tickets fine. However, I can't seem to create 
>>> a ticket using the REST interface (yes, I know I can send it via email 
>>> or use CLI ... but I would like to keep this all w/in REST if possible).
>>>
>>> Here is the syntax I've tried (along with several variations): 
>>> $RTBASE/REST/1.0/ticket/new?user=xxxx&pass=xxxx&queue=General&text=text&subject=Subject 
>>>
>>>
>>>
>>> I get the following response:
>>>
>>> RT/3.6.5 200 Ok
>>>
>>> # Required: id, Queue
>>>
>>> id: ticket/new
>>> Queue: General
>>> Requestor: mmelson
>>> Subject: Cc:
>>> AdminCc:
>>> Owner: Status: new
>>> Priority: 0
>>> InitialPriority: 0
>>> FinalPriority: 0
>>> TimeEstimated: 0
>>> Starts: 2008-11-30 22:27:25
>>> Due: 2008-11-30 22:27:25
>>> Text:
>>> Any suggestions?
>>> Thanks,
>>> M2
>>>
>>>       


-- 
Frank F. Smith

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