[Rt-devel] REST Interface for Creating Ticket?

[Mike Melson]

Thanks Dmitri. Unfortunately, I have to use PHP.

Dmitri Tikhonov wrote:
> If you are using Perl, there is a library available: http://search.cpan.org/dist/RT-Client-REST/
>
>   - Dmitri.
>
>
>
> ----- Original Message ----
>   
>> From: Mike Melson <Mike.Melson at Caringo.com>
>> To: rt-devel at lists.bestpractical.com
>> Sent: Sunday, November 30, 2008 9:48:07 PM
>> Subject: [Rt-devel] REST Interface for Creating Ticket?
>>
>> Hi -
>> I would like to integrate a customer self-service extranet with RT using 
>> the REST interface. Customers need to be able to submit a new ticket & 
>> view their existing tickets.
>>
>> I'm able to query a user's tickets fine. However, I can't seem to create 
>> a ticket using the REST interface (yes, I know I can send it via email 
>> or use CLI ... but I would like to keep this all w/in REST if possible).
>>
>> Here is the syntax I've tried (along with several variations): 
>> $RTBASE/REST/1.0/ticket/new?user=xxxx&pass=xxxx&queue=General&text=text&subject=Subject 
>>
>>
>>
>> I get the following response:
>>
>> RT/3.6.5 200 Ok
>>
>> # Required: id, Queue
>>
>> id: ticket/new
>> Queue: General
>> Requestor: mmelson
>> Subject: Cc:
>> AdminCc:
>> Owner: Status: new
>> Priority: 0
>> InitialPriority: 0
>> FinalPriority: 0
>> TimeEstimated: 0
>> Starts: 2008-11-30 22:27:25
>> Due: 2008-11-30 22:27:25
>> Text:
>> Any suggestions?
>> Thanks,
>> M2
>>
>>
>>
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>
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>
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