[Rt-devel] re-assigning tickets

[Richard Hartmann]

2008/12/21 Jesse Vincent <jesse at bestpractical.com>:

> And that's how it needs to be to make ownership make any sense at all as
> a ticket locking mechanism...

Locking on the user level can make sense, but for people who need to
re-assign tasks on a regular basis, it's an extra step which creates more
work.
I.e. if people have the right to do this something in a particular organization
shouldn't the tool, RT in this case, adapt to that?


Richard