[Rt-devel] re-assigning tickets
richih.mailinglist at gmail.com
Sun Dec 21 16:28:03 EST 2008
2008/12/21 Jesse Vincent <jesse at bestpractical.com>:
> And that's how it needs to be to make ownership make any sense at all as
> a ticket locking mechanism...
Locking on the user level can make sense, but for people who need to
re-assign tasks on a regular basis, it's an extra step which creates more
I.e. if people have the right to do this something in a particular organization
shouldn't the tool, RT in this case, adapt to that?
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