[Rt-devel] re-assigning tickets
jesse at bestpractical.com
Sun Dec 21 17:08:32 EST 2008
On Sun 21.Dec'08 at 22:28:03 +0100, Richard Hartmann wrote:
> 2008/12/21 Jesse Vincent <jesse at bestpractical.com>:
> > And that's how it needs to be to make ownership make any sense at all as
> > a ticket locking mechanism...
> Locking on the user level can make sense, but for people who need to
> re-assign tasks on a regular basis, it's an extra step which creates more
> I.e. if people have the right to do this something in a particular organization
> shouldn't the tool, RT in this case, adapt to that?
It's easy to build an extension to do "force owner change". I'd strongly
recommend that if you build such a thing you _not_ make it happen any
time the user changes the owner, but only when they click a particular
button. (You can use bulk update's "force owner change" option as a
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
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