[Rt-devel] Looking up a ticket by attachment's messageid
yinyang at eburg.com
Tue Feb 26 20:29:59 EST 2008
Jesse Vincent wrote:
> my $a = RT::Attachment->new($RT::SystemUser);
> $a->LoadByCols(MessageId => '123 at foo.com');
> print $a->TransactionObj->TicketObj->id;
> or something along those lines.
Yeah, that's perfect.
I wanted to be able to track issues with RT3, but not use RT3 as a
gateway between support staff and customers. Instead, I just want it to
get a copy of messages and sort them into tickets as appropriate,
which means that the subject won't ever have ticket numbers in them.
The attached patch seems to do what I want.
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