[Rt-devel] Looking up a ticket by attachment's messageid
sam at rfc1149.net
Wed Feb 27 13:14:14 EST 2008
>>>>> "Gordon" == Gordon Messmer <yinyang at eburg.com> writes:
Gordon> I wanted to be able to track issues with RT3, but not use RT3
Gordon> as a gateway between support staff and customers. Instead, I
Gordon> just want it to get a copy of messages and sort them into
Gordon> tickets as appropriate, which means that the subject won't
Gordon> ever have ticket numbers in them. The attached patch seems to
Gordon> do what I want.
Thanks, this is great!
You might also want to look at the In-Reply-To header, some old MUA do
not use the References: header for email (this header comes from
Usenet if my memory serves well).
Samuel Tardieu -- sam at rfc1149.net -- http://www.rfc1149.net/
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