[Rt-devel] Bug in ticket custom field update. RT 3.6.5

Stephen Turner sturner at MIT.EDU
Fri Jan 11 16:14:47 EST 2008

[RT 3.6.5, Oracle 9.2, Solaris]

Bug in ticket custom field update. The custom field is a 'select one 
value' and the CF values have values in the Category field. Each time 
I make an update to a ticket with the custom field (say on the Basics 
screen) I get this message:

User asked for an unknown update type for custom field SelectTest for 
RT::Ticket object #49

The problem seems to be in 
Web.pm,   _ProcessObjectCustomFieldUpdates. The hash %{ $args{'ARGS'} 
} has the following keys in it:


The code doesn't know how to handle the 'Category' entry and so puts 
out the error message. The CF value does get updated as expected, though.

Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

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