[Rt-devel] Bug in ticket custom field update. RT 3.6.5

Kevin Falcone falcone at bestpractical.com
Thu Jan 17 10:46:02 EST 2008

On Jan 11, 2008, at 4:14 PM, Stephen Turner wrote:

> [RT 3.6.5, Oracle 9.2, Solaris]
> Bug in ticket custom field update. The custom field is a 'select  
> one value' and the CF values have values in the Category field.  
> Each time I make an update to a ticket with the custom field (say  
> on the Basics screen) I get this message:
> User asked for an unknown update type for custom field SelectTest  
> for RT::Ticket object #49
> The problem seems to be in Web.pm,    
> _ProcessObjectCustomFieldUpdates. The hash %{ $args{'ARGS'} } has  
> the following keys in it:
> Values
> Values-Magic
> Category
> The code doesn't know how to handle the 'Category' entry and so  
> puts out the error message. The CF value does get updated as  
> expected, though.

We've done a bunch of work on Categories for Custom Fields in a  
branch that should be part of 3.6.7.
I'll confirm that this is working properly before the merge back to  


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