[Rt-devel] SelfService Display.html, keep in SelfService. 3.8.

[Tom Remmers]

Jesse,

In the RT 3.8 distribution, the "#" link in /SelfService/Display.html
takes you directly to /Ticket/Display.html (as an analysis of the source
code confirmed). For me, the issue is that I want to change the source
code so that either a) the /SelfService/Display.html "#" link points to
/SelfService/Display.html, or b) the "#" link is hidden. 

The /SelfService/ directory is almost perfect for our requestor users -
but I want to make sure they cannot easily navigate into the /Ticket
tree. The /Ticket/Display.html page has additional options in the menu
on the left: Ticket Search, Tools, Preferences, Approval, etc. that I do
not want the standard requestor user to see. These links add no value to
my requestors and most of them will be confused by the added choices. As
a result more work will be generated by trying to explain these options,
which is the opposite of our goal in deploying RT.

Thinking about this some more, even as a SuperUser, the "#" link offers
minimal value, because it is essentially a link to itself. From a quick
inspection, /Ticket/Elements/ShowHistory is only utilized in
/Ticket/Display.html, /Ticket/History.html, and /Approvals/Display.html
--- hmm, and I can live with the "#" link being hidden in all these
pages.

Best Regards,

Tom Remmers
KDH Consulting

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Wednesday, July 30, 2008 10:28 AM
To: Tom Remmers
Cc: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] SelfService Display.html, keep in SelfService.
3.8.


On Jul 30, 2008, at 1:11 PM, Tom Remmers wrote:

> I want to prevent a requestor using the SelfService web UI from
> navigating into the Ticket tree, thus keeping the interface simple for
> the requestor. In SelfService/Display.html, the history display  
> utilizes
> /Ticket/Elements/ShowHistory on line 75, which displays transactions
> with /Ticket/Elements/ShowTransaction. In ShowTransaction, line 54,


That's the whole point of SelfService. RT should automatically be  
preventing users who get the SelfService UI from navigating to  
anything not under /SelfService. What's the issue?