[Rt-devel] SelfService Display.html, keep in SelfService. 3.8.

[Tom Remmers]

Jesse,

> Do your non-privileged users _get_ to the /Ticket/Display.html page?

Yes. My test user is only in the Everyone group, which has the following
rights. From my online research and experimentation, these are the
minimum required to create and view tickets. It could be that one of
these rights also lets the user into /Ticket/. 

 CommentOnTicket, CreateTicket, ModifySelf, ReplyToTicket, SeeQueue

I reduced the rights to "CreateTicket, ReplyToTicket, SeeQueue" and
could still get to /Ticket. I can't see reducing the rights any more
than this.

In my RT deployment, there are no groups defined and no other rights
defined. I have not yet deployed
http://wiki.bestpractical.com/view/AutoRedirectToSelfService, however I
do not see how that would affect the current issue.

> Why? RT has code to automatically get SelfService users to
> /SelfService/Display.html?... if they try to visit
> /Ticket/Display.html

I now see code in share/html/autohandler that looks like it does the
redirection for non-Priviledged users, but the redirection does not
appear to be working in my RT deployment.

Best Regards,

Tom


-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Wednesday, July 30, 2008 11:28 AM
To: Tom Remmers
Cc: Jesse Vincent; rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] SelfService Display.html, keep in SelfService.
3.8.




On Wed, Jul 30, 2008 at 11:16:13AM -0700, Tom Remmers wrote:
> Jesse,
> 
> In the RT 3.8 distribution, the "#" link in /SelfService/Display.html
> takes you directly to /Ticket/Display.html (as an analysis of the
source
> code confirmed).



Do your non-privileged users _get_ to the /Ticket/Display.html page?
Note that testing this as a staff user won't work, as staff users have
the right to see /Ticket/Display.html

> For me, the issue is that I want to change the source
> code so that either a) the /SelfService/Display.html "#" link points
to
> /SelfService/Display.html, or b) the "#" link is hidden. 

Why? RT has code to automatically get SelfService users to
/SelfService/Display.html?... if they try to visit
/Ticket/Display.html

Keeping that link as /Ticket/Display.html means that all users, no
matter who they are, can share the unique url to the ticket and the
right thing will happen.

> Thinking about this some more, even as a SuperUser, the "#" link
offers
> minimal value, because it is essentially a link to itself. 

They are a way to share links to particular ticket updates with others.
(Page 'anchors')